/* File: shared/css/portal-shell.css
 *
 * Shell for the two focused portals — the department queue and a user's own tickets.
 * Written directly against the ECVALLA identity tokens rather than inheriting the admin
 * stylesheets: both are a list plus a detail panel, and pulling in 350 KB of dashboard CSS
 * to style two columns would import a lot of unrelated behaviour.
 *
 * Tokens (--ecv-*, --text-*, --border-color, …) come from shared/css/ecvalla-identity.css,
 * so light and dark themes and the type scale are shared with the other portals.
 */

body {
    background-color: var(--ecv-canvas);
    color: var(--text-color);
    min-height: 100svh;
}

h1,
h2,
h3 {
    color: var(--text-color);
}

.dept-eyebrow {
    margin: 0 0 6px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .22em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-lede {
    margin: 0 0 26px;
    font-size: 14px;
    line-height: 1.66;
    color: var(--text-light);
}

.dept-status {
    margin: 0;
    padding: 28px 4px;
    font-size: 13px;
    color: var(--text-light);
}

.muted {
    color: var(--text-light);
}

/* --- Buttons ---------------------------------------------------------- */

.dept-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 9px;
    min-height: 46px;
    padding: 0 20px;
    border-radius: var(--ecv-radius-control);
    border: 1px solid transparent;
    font-family: inherit;
    font-size: 12px;
    font-weight: 700;
    letter-spacing: .11em;
    text-transform: uppercase;
    cursor: pointer;
    transition: background-color var(--ecv-quick), border-color var(--ecv-quick),
        color var(--ecv-quick), box-shadow var(--ecv-quick), transform var(--ecv-quick);
}

.dept-btn-sm {
    min-height: 36px;
    padding: 0 14px;
    font-size: 11px;
}

.dept-btn-primary {
    background-color: var(--primary-color);
    color: var(--bg-white);
}

.dept-btn-primary:hover:not(:disabled) {
    background-color: var(--primary-dark);
    box-shadow: var(--ecv-shadow-press);
    transform: translateY(-1px);
}

.dept-btn-ghost {
    background-color: transparent;
    border-color: var(--border-color);
    color: var(--text-color);
}

.dept-btn-ghost:hover {
    background-color: var(--hover-bg);
    border-color: var(--ecv-ink-soft);
}

.dept-btn:disabled {
    opacity: .5;
    cursor: not-allowed;
}

/* --- Sign in ---------------------------------------------------------- */

.dept-auth {
    min-height: 100svh;
    display: grid;
    place-items: center;
    padding: 24px;
}

.dept-auth-card {
    width: min(440px, 100%);
    padding: clamp(28px, 4vw, 44px);
    background-color: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-modal);
    box-shadow: var(--ecv-shadow-float);
}

.dept-auth-card .brand-wordmark {
    width: 148px;
    margin-bottom: 34px;
}

.dept-auth-card h1 {
    margin: 0 0 10px;
    font-size: clamp(30px, 3.4vw, 40px);
    letter-spacing: -.045em;
}

.dept-auth-card label {
    display: block;
    margin: 0 0 6px;
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .1em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-auth-card input {
    display: block;
    width: 100%;
    height: 50px;
    margin-bottom: 16px;
    padding: 0 14px;
    font-family: inherit;
    font-size: 15px;
    color: var(--text-color);
    background-color: var(--input-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-control);
}

.dept-auth-card input:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: var(--ecv-focus-ring);
}

.dept-auth-card button {
    width: 100%;
    margin-top: 6px;
}

.dept-error {
    margin: 0 0 14px;
    padding: 11px 13px;
    font-size: 13px;
    color: var(--danger-color);
    background-color: var(--danger-light);
    border: 1px solid var(--ecv-red-line);
    border-radius: var(--ecv-radius-control);
}

/* --- Shell ------------------------------------------------------------ */

.dept-shell {
    --dept-gutter: clamp(16px, 3vw, 40px);
}

.dept-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
    padding: 18px var(--dept-gutter);
    background-color: var(--card-bg);
    border-bottom: 1px solid var(--border-color);
}

.dept-bar-brand {
    display: flex;
    align-items: center;
    gap: 16px;
}

.dept-bar-brand .brand-wordmark {
    width: 122px;
}

.dept-bar-label {
    padding-inline-start: 16px;
    border-inline-start: 1px solid var(--border-color);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .2em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-bar-meta {
    display: flex;
    align-items: center;
    gap: 16px;
    font-size: 12px;
    color: var(--text-light);
}

.dept-departments {
    font-weight: 700;
    color: var(--text-color);
}

/* --- Metrics ---------------------------------------------------------- */

.dept-metrics {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1px;
    background-color: var(--border-color);
    border-bottom: 1px solid var(--border-color);
}

.dept-metrics article {
    padding: 18px var(--dept-gutter);
    background-color: var(--ecv-canvas);
}

.dept-metrics b {
    display: block;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .18em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-metrics strong {
    display: block;
    margin-top: 6px;
    font-size: 28px;
    letter-spacing: -.04em;
    font-variant-numeric: tabular-nums;
}

/* --- Two columns ------------------------------------------------------ */

.dept-main {
    display: grid;
    grid-template-columns: minmax(300px, 400px) 1fr;
    gap: 1px;
    background-color: var(--border-color);
    min-height: calc(100svh - 190px);
}

.dept-queue,
.dept-detail {
    background-color: var(--ecv-canvas);
    padding: 20px var(--dept-gutter) 40px;
}

.dept-queue-head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 14px;
}

.dept-queue-head h2 {
    margin: 0;
    font-size: 15px;
    letter-spacing: -.02em;
}

.dept-filters {
    display: flex;
    gap: 4px;
}

.dept-filters button {
    padding: 6px 11px;
    font-family: inherit;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .12em;
    text-transform: uppercase;
    color: var(--text-light);
    background: none;
    border: 1px solid transparent;
    border-radius: var(--ecv-radius-pill);
    cursor: pointer;
    transition: background-color var(--ecv-quick), color var(--ecv-quick), border-color var(--ecv-quick);
}

.dept-filters button:hover {
    color: var(--text-color);
    border-color: var(--border-color);
}

.dept-filters button.is-active {
    color: var(--bg-white);
    background-color: var(--primary-color);
}

/* --- Queue rows ------------------------------------------------------- */

.dept-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.queue-row {
    display: flex;
    flex-direction: column;
    gap: 7px;
    width: 100%;
    padding: 14px 15px;
    text-align: left;
    font-family: inherit;
    background-color: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-card);
    cursor: pointer;
    transition: border-color var(--ecv-quick), box-shadow var(--ecv-quick), transform var(--ecv-quick);
}

.queue-row:hover {
    border-color: var(--ecv-ink-soft);
    box-shadow: var(--ecv-shadow-raise);
    transform: translateY(-1px);
}

.queue-row.is-selected {
    border-color: var(--primary-color);
    box-shadow: var(--ecv-focus-ring);
}

.queue-row-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}

.queue-row-top b {
    font-size: 11px;
    letter-spacing: .08em;
    color: var(--text-light);
}

.queue-subject {
    font-size: 14px;
    font-weight: 700;
    letter-spacing: -.015em;
    color: var(--text-color);
}

.queue-meta {
    font-size: 11px;
    color: var(--text-light);
}

.queue-meta em {
    font-style: normal;
    font-weight: 700;
    color: var(--danger-color);
}

/* --- Status pills ----------------------------------------------------- */

.pill {
    padding: 4px 10px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .1em;
    text-transform: uppercase;
    border-radius: var(--ecv-radius-pill);
    background-color: var(--ecv-soft);
    color: var(--text-color);
    white-space: nowrap;
}

.pill-resolved,
.pill-closed {
    background-color: var(--success-light);
    color: var(--success-color);
}

.pill-in-progress {
    background-color: var(--ecv-soft);
    color: var(--text-color);
}

.pill-new {
    background-color: var(--primary-color);
    color: var(--bg-white);
}

/* The one state that asks the requester to act: the only pill allowed to use the
 * error palette, because it is the one that must not be missed. */
.pill-waiting-for-user {
    background-color: var(--ecv-red-wash);
    color: var(--ecv-red);
    border: 1px solid var(--ecv-red-line);
}

/* --- Detail ----------------------------------------------------------- */

.dept-detail h3 {
    margin: 30px 0 10px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .2em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-detail-head h2 {
    margin: 0 0 10px;
    font-size: clamp(20px, 2.4vw, 28px);
    letter-spacing: -.035em;
}

.dept-facts {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
    gap: 1px;
    margin: 22px 0 0;
    background-color: var(--border-color);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-card);
    overflow: hidden;
}

.dept-facts>div {
    padding: 12px 15px;
    background-color: var(--card-bg);
}

.dept-facts dt {
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .16em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-facts dd {
    margin: 5px 0 0;
    font-size: 13px;
    color: var(--text-color);
}

.dept-description {
    margin: 0;
    padding: 16px;
    font-size: 14px;
    line-height: 1.7;
    white-space: pre-wrap;
    background-color: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-card);
}

.dept-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    font-size: 13px;
}

.dept-attachments a {
    padding: 7px 12px;
    background-color: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-control);
    text-decoration: none;
}

/* --- Notes ------------------------------------------------------------ */

.dept-notes {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.note {
    padding: 13px 15px;
    background-color: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-card);
}

.note header {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 7px;
    font-size: 11px;
}

.note header b {
    color: var(--text-color);
}

.note header time {
    color: var(--text-light);
}

.note p {
    margin: 0;
    font-size: 13px;
    line-height: 1.65;
    white-space: pre-wrap;
}

/* --- Forms ------------------------------------------------------------ */

.dept-note-form,
.dept-status-form {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-top: 14px;
}

.dept-note-form label,
.dept-status-form label {
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .16em;
    text-transform: uppercase;
    color: var(--text-light);
}

.dept-note-form textarea,
.dept-status-form textarea,
.dept-status-form select {
    width: 100%;
    padding: 12px 14px;
    font-family: inherit;
    font-size: 14px;
    color: var(--text-color);
    background-color: var(--input-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-control);
    resize: vertical;
}

.dept-status-form select {
    height: 46px;
    padding: 0 14px;
}

.dept-note-form textarea:focus,
.dept-status-form textarea:focus,
.dept-status-form select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: var(--ecv-focus-ring);
}

.dept-note-form button,
.dept-status-actions {
    align-self: flex-start;
}

.dept-status-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.dept-saved {
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .12em;
    text-transform: uppercase;
    color: var(--success-color);
}

/* --- Narrow viewports ------------------------------------------------- */

@media (max-width: 900px) {
    .dept-main {
        grid-template-columns: 1fr;
    }

    .dept-metrics {
        grid-template-columns: 1fr;
    }

    .dept-bar-meta {
        width: 100%;
        justify-content: space-between;
    }
}

/* --- Microsoft single sign-on ---------------------------------------------------------------
 * Mirrors the sign-in screen's provider button so both entry points look identical.
 * Microsoft's four-square mark is inline SVG because their branding requires it unaltered,
 * which also keeps it out of the RTL icon mirroring — a logo has no direction. */

.sso-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    min-height: 44px;
    padding: 0 18px;
    border: 1px solid var(--border-color);
    border-radius: var(--ecv-radius-control);
    background-color: var(--bg-white);
    color: var(--text-color);
    font-family: inherit;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: border-color var(--ecv-quick), box-shadow var(--ecv-quick);
}

.sso-btn:hover:not(:disabled) {
    border-color: var(--ecv-ink-soft);
    box-shadow: 0 4px 14px rgba(23, 25, 27, .1);
}

.sso-btn:disabled {
    cursor: default;
    opacity: .65;
}

.sso-divider {
    display: flex;
    align-items: center;
    gap: 12px;
    margin: 16px 0;
    color: var(--text-light);
    font-size: 11px;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.sso-divider::before,
.sso-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background-color: var(--border-color);
}

[dir="rtl"] .sso-divider {
    letter-spacing: 0;
    text-transform: none;
    font-size: 12px;
}