IT
Systems, access, hardware and software support.
For everyone at ECVALLA
Ask for help. Follow it through.
Raise one request. It reaches the department that owns the subject, and you can see where it stands until it is resolved.
IT
HR
ERP
AI
Signing in uses your ECVALLA Microsoft account.
Signed in as ·
- Your ECVALLA Microsoft account, no second password
- English and Arabic, throughout
- Every reply and status change kept on the record
How it works
From a problem to a resolution
Four stages, and you can see which one your request is in at any moment.
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One
Describe it
Say what is wrong, attach anything that helps, and submit. You get a reference straight away.
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Two
It reaches the right team
Your request is routed by subject to the department that handles it.
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Three
You can see it move
Status, replies and the resolution stay on your own request.
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Four
It closes with a record
The resolution and the whole conversation stay with the request, and you can rate it.
Where it goes
Four departments receive requests
You do not have to know which one. The subject of the request decides.
HR
People, payroll and employee requests.
ERP
ERP modules, master data and process support.
AI
Automation, data and AI requests.
Anything that matches none of them goes to the general queue rather than nowhere.
Inside the portal
Everything about your requests, in one place
Signing in opens six screens, and nothing about your requests lives outside them.
Dashboard
What needs you today
My Tickets
Everything you have raised
Notifications
Replies and status changes
Help Articles
Answers before you ask
Announcements
Company-wide notices
Feedback
Rate a resolved request
Before you start
Common questions
The five asked most often. Every other question this portal answers about itself is on one page, searchable.
How do I sign in?
With your ECVALLA Microsoft account, the same one you use for email. There is no separate password for this portal.
Can I attach files?
Yes. Every file's type and size are checked before it is stored, so some kinds of file are refused.
Who can see my request?
You, the person handling it, members of the department it was routed to, and administrators.
Is the portal available in Arabic?
Yes. The language control in the bar switches the whole portal, and Arabic reads right to left.
How will I know something has changed?
Replies and status changes appear on the request itself and in Notifications, which carries an unread count in the navigation.
Support
Something needs fixing?
Raise it here, and you will be able to follow it to the end.
Signing in uses your ECVALLA Microsoft account. © 2026 ECVALLA